Refund policy

The User, in the case of being a consumer, may exercise the right of withdrawal without demanding any compensation, within 14 (fourteen) days from the day on which the consumer acquires physical possession of the good.

To exercise this right, the User may use the draft indicated below, and must indicate all of his/her identification data, the subscribed service that he/she intends to resolve and the subscription date. The communication must be made, by letter, by returning the purchased good, or by other suitable and susceptible means of proof within the period defined above.

The consumer must, within 14 (fourteen) days from the date of communication of the resolution, return the goods to RmClick in the proper conditions of use.

Draft for free termination form (you should only complete and return this form if you want to terminate the contract)

- To [insert the professional's name, geographic address and, if appropriate, fax number and email address]:

- By this communication/we communicate (*) that I have/resolved (*) of my/our (*) purchase and sale contract relating to the following good/for the provision of the following service (*) — Requested in (*)/received in (*) -

Name of consumer(s) — Address of consumer(s) — Signature of consumer(s) (only if this form is notified on paper). (*) Strike out what doesn't matter.

The package must be returned complete, as delivered and accompanied by all the documentation received, namely, the following documents: sales invoice and the document that proves receipt of the product.

The packaging and documents indicated must be sent free of charge to the following address:

Ricardo Manuel Faustino Marques de Matos - RmClick

Rua Dom Afonso Henriques nº 451, 4435-005 Rio Tinto, Gondomar, Porto, Portugal

If the User chooses other forms of return, the respective shipping costs will be their responsibility.

Upon receipt of the return at RmClick, the amount corresponding to the amount paid for the order (sale invoice amount) will be returned to the User. If you have used a promotional discount code, this amount will not be refunded, that is, the refund will only be for the amount actually paid.

The method of refunding the amount to be returned depends on the payment method used in the respective order. In the case of payments by credit card and PayPal, these are credited to the respective accounts. In other cases, when NIB information is provided, the refund is made to the indicated bank account. Otherwise, the refund is made by check to the billing address. The refund is made up to 14 days after the receipt of the will for free resolution and the receipt of the return of the item.

In the absence of any of the components of the item sold, or if any of them is not in excellent condition, there will be no refund of the price or postage, and the product will be returned to the original shipping address.